TAMMY– Thank you for calling LOCAL Animal Hospital, this is Tammy.
MY WIFE– Hi, Tammy. My name is Ashley Fritzius and I’d like to call and schedule for our dog Maya to be spayed, probably some time this week, if you can.
TAMMY– Oh, very well. We can get that scheduled for you. (LOOKS UP RECORDS) How does…. next Thursday morning sound?
MY WIFE– That will be great. How much will it cost?
TAMMY– How much does she weigh?
MY WIFE– (LONG PAUSE) You spay by the pound?
TAMMY– (ANGRY) No, we don’t spay by the pound!
(Tammy then snippily told my wife that weight was a factor in the amount of anesthesia they would have to use and that we would have to pay for. The wife plans to apologize after bringing the dog in tomorrow.)